Refund Policy

Refund & Returns Policy

14-Day Returns

We want you to love your sunglasses.

If you're not completely happy with your purchase, you can return your sunglasses within 14 days of receiving your order for a refund.

To be eligible for a return, your sunglasses must be returned unused, unworn and in as-new condition.

Return Requirements

To be accepted, your sunglasses must:

Be completely unworn and unused
Be in the same condition as when you received them
Have no scratches, marks, scuffs or signs of wear
Be returned with all original packaging and accessories
Include the original sunglasses case and cleaning cloth, where supplied
Be accompanied by your order number or proof of purchase

We recommend trying your sunglasses on carefully and indoors to ensure they remain in a condition suitable for return.

What We Don't Accept

We cannot accept returns for sunglasses that have been worn or damaged after delivery.

This includes:

Scratched or marked lenses
Scratched, scuffed or damaged frames
Dirt, fingerprints or other noticeable signs of use
Damage caused by wearing or handling the sunglasses
Missing or damaged original packaging
Missing accessories supplied with the sunglasses
Any alterations or modifications to the sunglasses

If your sunglasses are returned and are not in as-new, unworn condition, we reserve the right to refuse the return or reduce the amount of your refund.

How to Request a Refund

To request a return, please email info@suppressedsuns.com within 14 days of receiving your order.

Please include:

Your order number
Your name
The reason for your return
Any relevant photographs, if requested by our team

We'll then provide you with the return instructions.

Please package your sunglasses securely. We recommend using the original packaging wherever possible to help prevent damage during return transit.

Return Shipping

Unless your sunglasses are faulty or were sent to you incorrectly, you are responsible for the cost of returning your sunglasses to us.

We recommend using a tracked delivery service, as we cannot be responsible for items that are lost or damaged while being returned to us.

Refunds

Once we receive your sunglasses, we'll inspect them to ensure they meet the requirements above.

If your return is approved, your refund will be issued to your original payment method.

Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

If your return does not meet our requirements, we'll contact you to discuss the next steps.

Faulty or Damaged Sunglasses

If your sunglasses arrive damaged or develop a manufacturing fault, please contact us at info@suppressedsuns.com.

Manufacturing defects are covered separately under our 1-Year Warranty. Normal wear and tear, including scratches and damage caused by use, is not covered by our warranty.